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When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Taxable items have 17.5% VAT (sales tax) included in the price if your purchase is for export this can be deducted please contact us.
Despatch
We will normally send your order to you in 3 business days. This means goods can take up to a week to arrive. An e-mail will be sent to confirm the despatch. Please ensure that we are delivering to a location where the parcel can be signed for. If you are not at home please give us an alternative address to deliver to such as work or instructions where the driver can leave the parcel. If there are likely to be delivery problems please let us know in advance, a telephone number where the driver can contact you is often a great help.
We normally only deliver to UK destinations. If required we will quote for deliveries to addresses outside the UK.
If your item is not in stock, we will email or telephone you before deciding how to proceed.
Returns
In the event that your purchase is not suitable, please return it to us unused with the original packaging and labels, within 15 days. We will replace the item or refund the purchase cost minus the carriage charge included in the original price. We recommend that you use recorded delivery for lower value items and special delivery for more valuable items.
Customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. We believe that that we have covered this directive.
Please note that we do not accept returns of books or maps.
Faulty Goods
Faulty goods can be returned at any time – please Contact us first. We will try to sort the problem straight away. However certain faults require the item to be sent away for testing. Please ensure that you enclose your details – name , address, telephone number, email, approximate date of purchase, the problem with the goods and what you wish to be done.
Please note the Health and Safety at Work Act prohibits us from asking any employee to work on dirty clothing or footwear. All returns of used clothing and footwear must be clean.
Any credit card details you entered are transmitted over a secure (SSL) link and stored using 128-bit encryption.
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Taxable items have 17.5% VAT (sales tax) included in the price if your purchase is for export this can be deducted please contact us.
Despatch
We will normally send your order to you in 3 business days. This means goods can take up to a week to arrive. An e-mail will be sent to confirm the despatch. Please ensure that we are delivering to a location where the parcel can be signed for. If you are not at home please give us an alternative address to deliver to such as work or instructions where the driver can leave the parcel. If there are likely to be delivery problems please let us know in advance, a telephone number where the driver can contact you is often a great help.
We normally only deliver to UK destinations. If required we will quote for deliveries to addresses outside the UK.
If your item is not in stock, we will email or telephone you before deciding how to proceed.
Returns
In the event that your purchase is not suitable, please return it to us unused with the original packaging and labels, within 15 days. We will replace the item or refund the purchase cost minus the carriage charge included in the original price. We recommend that you use recorded delivery for lower value items and special delivery for more valuable items.
Customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. We believe that that we have covered this directive.
Please note that we do not accept returns of books or maps.
Faulty Goods
Faulty goods can be returned at any time – please Contact us first. We will try to sort the problem straight away. However certain faults require the item to be sent away for testing. Please ensure that you enclose your details – name , address, telephone number, email, approximate date of purchase, the problem with the goods and what you wish to be done.
Please note the Health and Safety at Work Act prohibits us from asking any employee to work on dirty clothing or footwear. All returns of used clothing and footwear must be clean.
Any credit card details you entered are transmitted over a secure (SSL) link and stored using 128-bit encryption.
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
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